Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period will be fourteen days from the day on which you or a third party designated by you, other than the carrier,

• have taken possession of the goods, or

• the contract has been concluded (for digital services, e.g. online consultations).

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example, by post or email).

Consequences of the revocation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from a different type of delivery chosen by you), as soon as possible and at the latest within fourteen days from the day we receive notification of your cancellation.

For the refund, we will use the same payment method you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged a fee for this refund.

Expiration of the right to withdraw from services

If the service (e.g., an online consultation) has already been fully provided, the right to cancel will expire prematurely if you have expressly agreed during the booking process that the service will begin before the cancellation period expires.

Cancellation conditions for online consultations

• Cancellation up to 24 hours before your appointment: If you cancel at least 24 hours before your scheduled appointment, you will receive a partial refund of 50% of the amount paid.

• Cancellation less than 24 hours prior to the appointment or no-show:
  No refunds will be issued for short-notice cancellations (less than 24 hours prior to the appointment) or no-shows.

Cancellation less than 24 hours before your appointment or no-show:
Please contact us as soon as possible if you need to cancel or reschedule your appointment.